Terms of Service
Please read these terms and conditions carefully before using our service.
Table of Contents
1. Acceptance of Terms
By accessing and using Riddle Trails ("the Service"), you accept and agree to be bound by the terms and provision of this agreement. If you do not agree to abide by the above, please do not use this service.
These Terms of Service ("Terms") govern your use of our mobile application, website, and related services provided by Riddle Trails Ltd ("Company," "we," "our," or "us").
2. Service Description
Riddle Trails provides GPS-based treasure hunt adventures through our mobile application. Our service includes:
- Location-based puzzle and riddle games
- GPS navigation and mapping services
- Multiplayer game functionality
- Progress tracking and achievements
- Customer support services
We reserve the right to modify, suspend, or discontinue any part of our service at any time without notice.
3. User Accounts
3.1 Account Creation
To access certain features of our service, you may need to create an account. You agree to:
- Provide accurate, current, and complete information
- Maintain and update your account information
- Maintain the security of your password
- Accept responsibility for all activities under your account
3.2 Account Security
You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. You must notify us immediately of any unauthorized use of your account.
4. Purchases and Payments
4.1 Payment Terms
All purchases are processed securely through third-party payment processors. By making a purchase, you agree to:
- Pay all applicable fees and taxes
- Provide accurate billing information
- Authorize us to charge your payment method
4.2 Refunds
Refunds are handled on a case-by-case basis. Generally, we do not offer refunds for completed purchases unless there is a technical issue preventing you from using the service. Contact our support team to discuss refund requests.
4.3 🌕 Coins
Upon successful purchase, 🌕 coins are instantly added to your account. Coins never expire and can be used to unlock all games including premium adventures in the Riddle Trails app. Each coin purchase is final and non-transferable.
5. Usage Rules
You agree to use our service only for lawful purposes and in accordance with these Terms. You agree not to:
- Use the service for any illegal or unauthorized purpose
- Attempt to gain unauthorized access to our systems
- Interfere with or disrupt the service or servers
- Share your game codes with unauthorized users
- Reverse engineer or attempt to extract source code
- Use automated systems to access the service
- Violate any applicable laws or regulations
5.1 Safety Guidelines
When using our location-based services, you agree to:
- Follow all local laws and regulations
- Respect private property and restricted areas
- Use the service safely and responsibly
- Be aware of your surroundings at all times
- Not use the service while driving or operating machinery
6. Intellectual Property
The service and its original content, features, and functionality are owned by Riddle Trails Ltd and are protected by international copyright, trademark, patent, trade secret, and other intellectual property laws.
You may not:
- Copy, modify, or distribute our content without permission
- Use our trademarks or logos without authorization
- Create derivative works based on our service
- Remove or alter any proprietary notices
7. Privacy
Your privacy is important to us. Our Privacy Policy explains how we collect, use, and protect your information when you use our service. By using our service, you agree to the collection and use of information in accordance with our Privacy Policy.
We collect location data to provide our GPS-based services. You can control location permissions through your device settings, but some features may not work properly without location access.
8. Disclaimers
The service is provided on an "as is" and "as available" basis. We make no warranties, expressed or implied, and hereby disclaim all other warranties including, without limitation, implied warranties or conditions of merchantability, fitness for a particular purpose, or non-infringement of intellectual property.
We do not warrant that:
- The service will be uninterrupted or error-free
- Defects will be corrected
- The service is free of viruses or other harmful components
- The results obtained from using the service will be accurate or reliable
9. Limitation of Liability
In no event shall Riddle Trails Ltd, nor its directors, employees, partners, agents, suppliers, or affiliates, be liable for any indirect, incidental, special, consequential, or punitive damages, including without limitation, loss of profits, data, use, goodwill, or other intangible losses, resulting from your use of the service.
Our total liability to you for any damages arising from or related to these Terms or the service shall not exceed the amount you paid us for the service in the 12 months preceding the claim.
10. Termination
We may terminate or suspend your account and access to the service immediately, without prior notice or liability, for any reason whatsoever, including without limitation if you breach the Terms.
Upon termination, your right to use the service will cease immediately. If you wish to terminate your account, you may simply discontinue using the service.
11. Changes to Terms
We reserve the right, at our sole discretion, to modify or replace these Terms at any time. If a revision is material, we will try to provide at least 30 days notice prior to any new terms taking effect.
By continuing to access or use our service after those revisions become effective, you agree to be bound by the revised terms.
12. Contact Information
If you have any questions about these Terms of Service, please contact us:
Support
Address
Riddle Trails Ltd
Legal Department
Cardiff, Wales
United Kingdom